Peak Interval

Unlocking value from customer data.

I help companies turn underperforming customer data platforms into effective lifecycle marketing – improving engagement, reducing churn and delivering measurable ROI.

Turning customer data into lifecycle growth

Many organisations don’t just have a data problem, they have a lifecycle problem.

They’ve invested in CDPs and martech platforms, but struggle to turn that into meaningful customer journeys, effective segmentation and measurable results.

I help teams bridge that gap. Working closely with marketing, data and product teams, I focus on:

  • Identifying where value is being lost across the customer lifecycle
  • Defining high-impact lifecycle opportunities from onboarding to churn prevention and reactivation
  • Creating clear, pragmatic roadmaps for segmentation, triggers and journeys

The result is a customer data setup that drives engagement, increases retention and delivers measurable ROI.

See how I approach this

How I help

Most organisations have invested in customer data and martech, but struggle to turn that into effective lifecycle marketing and measurable results.

I focus on identifying where value is being lost, what to prioritise and how to move from fragmented data to coordinated, effective customer engagement.

My work typically follows three stages, from understanding your current setup, through to defining priorities and supporting delivery.

Diagnose

Understanding where value is being lost across your customer data and lifecycle.

I review your CDP, data flows, and current journeys to identify gaps, inefficiencies and missed opportunities.

This includes assessing how well your data supports lifecycle marketing and creates a clear picture of what’s working, what isn’t and where to focus first.

Define

Identifying the highest-impact opportunities and how to prioritise them.

I work with your team to define lifecycle opportunities, align on customer journeys and design segmentation and trigger strategies.

The focus is on what will drive real value, improving onboarding, engagement, churn prevention and reactivation.

Deliver

Turning strategy into execution and measurable results.

I support teams in implementing lifecycle journeys, refining their martech setup and ensuring segmentation and triggers are working effectively across channels.

This can include product, data, and architecture guidance, always focused on driving outcomes like improved engagement, retention and increased customer lifetime value.

Customer Data & Lifecycle Audit

The most effective way to improve your customer data and martech setup is to start with a clear understanding of where value is being lost across the customer lifecycle.

I begin with a focused audit, a short engagement designed to identify gaps in your data and lifecycle marketing, prioritise the highest-impact opportunities and define what to fix first.

What the audit covers

Start with a focused engagement to identify where value is being lost and how to unlock it. This includes:

  • A structured review of your CDP, data flows and event tracking
  • Assessment of your lifecycle marketing maturity across onboarding, engagement and retention
  • Evaluation of your segmentation model and trigger coverage
  • Identification of key gaps, inefficiencies and missed lifecycle opportunities
  • Definition of 3-5 high-impact lifecycle initiatives
  • A clear prioritised roadmap for improvement

You leave with a clear view of what’s not working, where value is being lost and how to start improving lifecycle performance quickly.

From insight to activation

Following the audit, I can support your team in turning strategy into execution. This could include:

  • Lifecycle journey design and optimisation
  • Segmentation and trigger strategy
  • Product, martech and data setup guidance
  • Supporting teams through delivery and implementation
  • Ensuring lifecycle initiatives are adopted effectively across teams
  • I can work alongside your existing team or support with bringing in the right expertise to ensure successful implementation

The focus is always on ensuring that your customer data is effectively used to improve onboarding and engagement, reduce churn and deliver measurable results.

Clients

Some of the fantastic organisations I’ve worked with.

Insight